Privacy Policy

Learn about your privacy rights and how your data is handled.

Effective Date: 26 September 2026
Last Updated: 26 September 2026

1. Introduction

Welcome to The Star & Moon (S&M), a hyperlocal multivendor platform operated by The Star & Moon ("Company", "we", "us", or "our").

Important clarification: Throughout this Privacy Policy, "The Star & Moon", "S&M", and "The Star and Moon" refer to the same platform, application, and business. These names may be used interchangeably and do not represent separate companies, applications, or services.

This Privacy Policy explains how we collect, use, process, protect, retain, and disclose information when you use the The Star & Moon (S&M) Hyperlocal - Multivendor App, our website, and related services (collectively referred to as the "Services").

Your privacy is important to us. We are committed to handling your personal information responsibly and taking reasonable measures to protect it in accordance with applicable laws and applicable Google Play requirements.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use the Services, we may collect the following categories of information.

2.1 Personal Information

We may collect information that you voluntarily provide to us, including:

  • Name

  • Mobile number

  • Email address

  • Delivery address

  • Saved addresses

  • Account information

  • Profile information

  • Delivery instructions

  • Information provided when contacting customer support

This information is used to create and manage your account, process orders, communicate with you, and provide the requested Services.

2.2 Order and Transaction Information

When you place an order through the application, we may collect and process information relating to your order, including:

  • Order details

  • Products or services selected

  • Quantity

  • Order amount

  • Delivery information

  • Order status

  • Seller information

  • Delivery information

  • Transaction reference information

  • Refund or cancellation information

This information is necessary to process and manage your orders and provide related customer support.

2.3 Payment Information

Depending on the payment method selected, we may process payment-related information required to complete a transaction.

Payments may be processed through trusted third-party payment gateways.

We do not store complete credit card or debit card details on our servers.

Payment service providers may collect and process payment information according to their own privacy policies and applicable security requirements.

We may receive limited transaction information such as:

  • Payment status

  • Transaction reference

  • Payment amount

  • Payment method type

  • Refund status

This information may be used to confirm payments, process refunds, maintain transaction records, and provide customer support.

2.4 Location Information

The application may request access to location information when required for delivery or location-based functionality.

Location information may be used to:

  • Enable delivery services

  • Determine or assist with delivery locations

  • Improve order accuracy

  • Determine service availability

  • Support delivery-related functionality

  • Assist with order tracking where available

  • Improve location-based Services

Location access is intended to be used for relevant application functionality.

You can manage location permissions through your device settings. Disabling location permission may affect features that require location information.

2.5 App Usage and Technical Information

We may collect information about how you interact with the application to help maintain and improve the Services.

This may include:

  • App interactions

  • Features used

  • Application version

  • Device type

  • Operating system

  • Basic technical information

  • Crash or diagnostic information

  • Performance information

  • IP address or similar technical information where applicable

Usage information may be used to:

  • Improve application performance

  • Identify technical problems

  • Understand how features are used

  • Improve user experience

  • Maintain application security

  • Detect misuse or suspicious activity

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • Create and manage user accounts

  • Process and manage orders

  • Deliver products and services

  • Coordinate with sellers and delivery partners

  • Verify transactions

  • Provide customer support

  • Respond to questions and requests

  • Improve our Services

  • Improve application performance

  • Personalize relevant aspects of the user experience

  • Determine service availability

  • Provide location-based functionality

  • Send order confirmations and updates

  • Send delivery and service-related communications

  • Send offers and promotional communications where permitted

  • Prevent fraud, misuse, and unauthorized activity

  • Maintain security

  • Comply with applicable legal and regulatory obligations

  • Resolve disputes and enforce our applicable terms and policies

We use personal information only for legitimate and relevant purposes associated with providing and improving the Services.

4. Order Updates and Promotional Communications

We may send communications relating to your use of The Star & Moon, including:

  • Order confirmations

  • Order status updates

  • Delivery updates

  • Payment notifications

  • Refund or cancellation updates

  • Account-related notifications

  • Security notifications

  • Important service announcements

We may also send promotional communications, offers, or information about products and services where permitted by applicable law.

You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting us.

Please note that certain essential service communications, such as order, security, or account-related notifications, may continue because they are necessary for providing the Services.

5. Data Sharing and Third Parties

We do not sell your personal information.

We may share relevant information with third parties only when reasonably necessary to provide the Services, complete transactions, maintain the application, or comply with legal requirements.

5.1 Delivery Partners

Relevant information may be shared with delivery partners when necessary to fulfill an order.

This may include:

  • Customer name

  • Delivery address

  • Contact information where necessary

  • Order details

  • Delivery instructions

  • Relevant location information

This information is shared for order fulfillment and delivery purposes.

5.2 Sellers and Vendors

Relevant order information may be shared with sellers or vendors responsible for fulfilling your order.

This may include:

  • Order details

  • Delivery information

  • Customer information necessary for fulfillment

  • Order status information

5.3 Payment Gateway Providers

Payment-related information may be processed by trusted third-party payment gateway providers.

These providers process transactions according to their own terms, privacy policies, and applicable security requirements.

5.4 Service Providers

We may use service providers that assist with:

  • Application hosting

  • Database infrastructure

  • Authentication

  • Notifications

  • Analytics

  • Technical support

  • Security

  • Application maintenance

  • Other services necessary to operate the platform

Such providers may process information on our behalf only to the extent necessary to provide their services.

5.5 Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Protect the rights or safety of users

  • Protect the Company and its Services

  • Investigate fraud or unauthorized activity

  • Enforce our terms and policies

  • Respond to legal proceedings

6. Data Protection and Security

We use reasonable technical and organizational security measures designed to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Misuse

  • Loss

  • Alteration

  • Destruction

  • Unauthorized processing

Security measures may include appropriate access controls, authentication mechanisms, secure communication technologies, restricted access to personal information, monitoring, and other security practices appropriate to the nature of the information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should not share passwords, verification codes, or other authentication information with unauthorized persons.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our Services

  • Maintain user accounts

  • Process and maintain order records

  • Provide customer support

  • Complete transactions

  • Handle refunds and disputes

  • Prevent fraud and misuse

  • Maintain business records

  • Comply with legal, tax, accounting, or regulatory obligations

  • Enforce applicable agreements and policies

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Certain information may need to be retained for longer periods where required by law or necessary to resolve disputes, prevent fraud, or establish, exercise, or defend legal claims.

8. Data Deletion

Users may request deletion of their personal information and account, subject to applicable legal and operational requirements.

You may request deletion by contacting us using the contact information provided below.

Account/Data Deletion Contact:
Email: support@thestarandmoon.com
Mobile: +91 9988998899

Where an account deletion feature is available within the application, users may also use that feature to submit a deletion request.

Upon receiving a valid deletion request, we will review and process the request in accordance with applicable requirements.

Some information may be retained when required by law or when reasonably necessary for legitimate purposes such as:

  • Financial and transaction records

  • Fraud prevention

  • Security records

  • Legal compliance

  • Dispute resolution

  • Establishing or defending legal claims

Deleting your account may result in loss of access to your account, order history, and other account-related Services.

9. User Rights

Subject to applicable laws and regulations, users may have the right to:

  • Access their personal information

  • Update or correct inaccurate personal information

  • Request deletion of their personal information

  • Request deletion of their account

  • Withdraw consent where consent is the applicable basis for processing

  • Opt out of promotional communications

  • Raise privacy-related concerns or complaints

To exercise these rights, please contact us using the contact information provided in this Privacy Policy.

We may request reasonable information to verify your identity before processing certain requests in order to protect your account and personal information.

10. Children's Privacy

The application is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13.

If we become aware that personal information belonging to a child under 13 has been collected without appropriate authorization, we will take reasonable steps to review and delete such information where appropriate.

If you believe that a child has provided personal information through our Services, please contact us.

11. Cookies and Similar Technologies

Our website and online Services may use cookies, local storage, session technologies, or similar technologies where necessary.

These technologies may help us:

  • Maintain user sessions

  • Keep users signed in

  • Remember preferences

  • Support essential website functionality

  • Improve performance

  • Understand usage patterns

  • Improve security

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

12. Third-Party Services and Links

The Star & Moon platform may use or provide access to third-party services, websites, payment providers, maps, communication services, or other external platforms.

Third-party services may have their own privacy policies and terms.

We are not responsible for the privacy practices of independent third parties operating outside our control.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

13. Location Permission

If the application requests location permission, the permission may be used to provide features such as:

  • Delivery services

  • Delivery address assistance

  • Service availability

  • Order tracking

  • Location-based functionality

You can control location permissions through your device settings.

If you disable location access, certain features that depend on location information may not work as intended.

14. Account Security

Users should take reasonable precautions to protect their accounts.

You should:

  • Keep your password confidential

  • Avoid sharing OTPs or verification codes

  • Log out from shared devices

  • Notify us if you believe your account has been compromised

We may take appropriate action when we identify suspicious activity, unauthorized access, or potential misuse of an account.

15. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect:

  • Changes to our Services

  • Changes in technology

  • Changes in our data practices

  • Changes in applicable laws

  • Security improvements

  • Operational changes

When this Privacy Policy is updated, we will revise the Last Updated date at the beginning of this document.

Where appropriate, we may also provide additional notice through the application, website, or other official communication channels.

We encourage users to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Company / Platform Name: The Star & Moon (S&M)
Email: support@thestarandmoon.com
Mobile: +91 9988998899

Name Clarification

The Star & Moon, The Star and Moon, and S&M all refer to the same platform and business. These names are different ways of referring to the same service and do not represent separate companies, applications, or organizations.

For privacy or data-deletion requests, please include sufficient information for us to identify your account and understand your request.

We may request reasonable verification before processing certain privacy or account-related requests.

17. Acknowledgement

By using The Star & Moon (S&M) Services, you acknowledge that you have reviewed this Privacy Policy and understand how your information may be collected, used, processed, retained, and shared as described above.

Where applicable law requires consent for a particular processing activity, we will request consent through the appropriate application or website mechanism.

The Star & Moon (S&M)
Operated by The Star & Moon

Effective Date: 26 September 2026
Last Updated: 26 September 2026